SHIPPING POLICY

Below are the average delivery times for all our packages:

  • Once an order is placed, we need 1 to 3 working days to process it. During the week, this typically takes one working day; however, orders placed on Friday evenings or weekends may take a bit longer.
  • Once your order is processed, it will be shipped, and delivery typically takes 8 to 12 working days.

We strive to make the ordering and delivery process as simple as possible for our customers. However, if you have any questions or concerns, please do not hesitate to contact our customer service team. Below, we explain how your order is processed and delivered.

Placing an Order

The ordering process at Fourteen Berlin is designed to be as straightforward as possible. First, go to the product page and add the desired product to your cart by clicking the black button "Add to Cart." It’s important to check that you have selected the correct variations. If everything is in order, click the box "Proceed to Checkout." On the information page, enter the correct address details. Ensure all information is accurate. Once this information is filled out correctly, you can click the button "Continue to Shipping."

On the "Shipping" page, you will have the opportunity to review the address details you entered. It is also noted that every shipment is shipped completely free of charge. As a token of our appreciation to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking the box "Continue to Payment."

For payment options, you can choose from various methods. All payment options on hellostella.com are SSL-encrypted, so you can rely on a secure payment environment at all times.

  • Klarna (deferred payment)
  • Credit card (AMEX, Mastercard, Maestro, Visa)
  • PayPal account
  • EPS
  • Sofort

Once you have selected the appropriate payment method, click the "Complete Order" button, and you will be redirected to your chosen payment method. Follow the instructions on this page to complete your order. If you have any problems with your order, please feel free to contact us at any time.

Shipping Costs

We cover the shipping costs for every order. All our products are delivered to your door 100% free of charge. There is no minimum order quantity required.

Shipping Your Order

Have you found the perfect look or accessory on our website? Then you want to enjoy it as soon as possible! That’s why we ensure your order is processed and shipped as quickly as possible.

To ensure we can charge fair prices for our products, we have opted to gather packages in bulk and ship them all at once once we reach our minimum quantity. We appreciate your understanding and willingness to help us create a better and healthier world.

Please note: Like many other online shops, we are quite busy, and there may be delays due to the coronavirus crisis. Please consider this when placing your order. We will do our best to ship your order as quickly as possible.

To ensure your order is shipped today, please contact us via email. Our service team will be happy to advise you on the best solution.